Lead Instructor and Scenario Coordinator
I am a Metis woman who moved to Calgary from the Yukon. I have used scenario based learning in my courses for over twenty five years and know how to lead a team to both individual and team success.
I have worked in partnership with Businesses, Friendship Centres, Band Offices, Non Profit agencies, Community groups and Educational Institutions to write and deliver curriculum.
I use Scenarios to strike a balance between team building exercises that are “experiences” and dry lectures and small group exercises.
Scenario Based Learning Workshops build strong, unified teams that utilize the strengths of each team member. The custom designed scenarios will help your team to resolve issues and boost communication and trust. Often students learn quickly and with a more profound understanding if curriculum is experiential and based on their own experiences and questions.
Guided scenarios allow you to experience and work through any situation as a team. Use the power of many different viewpoints and build team morale while problem solving in a fun, dynamic, safe environment.
Instructor, Coach and Mediator
James’ first career was with the Canada Border Services Agency (CBSA) where he spent 31 years, retiring in 2013. He began as a Border Services Officer in 1983 and was promoted to a number of different positions in the Agency, including Customs Superintendent, Chief of Operations, Alternative Dispute Resolution Advisor and Director.
He has extensive operational and administrative experience working with many other Government of Canada Departments, importers, exporters, carriers, manufacturers, customs brokers, couriers and (3PL) logistics service providers across North America. He has worked with US Customs and Border Protection (US CBP), the US Commercial Service at the US Embassy in Ottawa, HM Revenue and Customs and various other Customs Services in the Caribbean and most recently, the Middle East.
He also has extensive experience as a Coach/Advisor and is a certified mediator, with credentials from the Faculty of Law at the University of Windsor.
In 2013, James began a second career as President & CEO of Spina Cross Border Consulting Inc. He is often referred to and considered to be a subject matter expert in Customs Operations, Customs Modernization, cross-border regulatory affairs including eManifest and the provision of advanced commercial information. He has designed and delivered thousands of presentations throughout his career and continues to work in the global trade industry.